FAQ

How can I get in touch with you?

We’re here to help! You can reach us via the WhatsApp button on our site, email us at office@uniqsquality.com, or fill out the 'Contact Us' form. We strive to respond to all inquiries within 24 hours on business days.

 

How long will it take for my order to arrive?

We work with select global suppliers to bring you high-quality products at the best prices. On average, shipping takes 7 to 21 business days. As soon as your order is shipped, you will receive a tracking number so you can follow your package every step of the way.

 

What is your return policy?

Your satisfaction is our top priority! If you’re not 100% happy with your purchase, you can return your items within 30 days of delivery, provided they are unused and in their original packaging. Simply contact our support team, and we will guide you through the process.

 

Is it safe to shop on your website?

Absolutely. Our store is built on a secure platform with SSL encryption to ensure your personal and payment information is 100% protected. We do not store your credit card details, so you can shop with total peace of mind.

 

I only received part of my order. Where is the rest?

Don’t worry! To offer you a wide variety of products, we often source from multiple suppliers. This means items in the same order may be shipped separately. If you’ve received one package, the rest of your items are likely on their way and will arrive shortly.